{"id":24896,"date":"2026-09-25T17:07:38","date_gmt":"2026-09-25T13:07:38","guid":{"rendered":"https:\/\/dubaicreekresort.com\/?page_id=24896"},"modified":"2026-09-25T17:07:38","modified_gmt":"2026-09-25T13:07:38","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/dubaicreekresort.com\/ar\/privacy-policy\/","title":{"rendered":"Privacy policy"},"content":{"rendered":"<div class=\"privacy-policy\">\n<p><strong>Last updated: 23-September-2026<\/strong><\/p>\n<p>Dubai Creek Resort respects your privacy and is committed to protecting the personal information you share with us when using this website.<\/p>\n<p>This Privacy Policy explains how we may collect, use, store and protect personal information through the Dubai Creek Resort website and related digital services.<\/p>\n<p>By using this website, submitting an enquiry, making a booking request, interacting with website forms, or using related digital features, you acknowledge the practices described in this Privacy Policy.<\/p>\n<h2>1. Information We May Collect<\/h2>\n<p>We may collect personal information when you interact with the website, submit a form, make an enquiry, request information, use booking links, contact the resort, or engage with our digital services.<\/p>\n<p>This information may include:<\/p>\n<ul>\n<li>Name<\/li>\n<li>Email address<\/li>\n<li>Phone number<\/li>\n<li>Country of residence<\/li>\n<li>Booking or enquiry details<\/li>\n<li>Preferred dates, venues, services, or experiences<\/li>\n<li>Event or reservation requirements<\/li>\n<li>Communication preferences<\/li>\n<li>Any information you choose to provide in enquiry forms or message fields<\/li>\n<\/ul>\n<p>We may also collect technical and usage information through cookies and similar technologies, including:<\/p>\n<ul>\n<li>IP address<\/li>\n<li>Browser type<\/li>\n<li>Device type<\/li>\n<li>Operating system<\/li>\n<li>Pages visited<\/li>\n<li>Time spent on pages<\/li>\n<li>Clicks and interactions<\/li>\n<li>Referral source<\/li>\n<li>Approximate location data<\/li>\n<li>Website performance and analytics data<\/li>\n<\/ul>\n<h2>2. How We Collect Information<\/h2>\n<p>We may collect information directly from you when you:<\/p>\n<ul>\n<li>Submit a website form<\/li>\n<li>Request a booking or reservation<\/li>\n<li>Contact us by email, phone, WhatsApp, or other communication channels<\/li>\n<li>Sign up for updates, offers, or newsletters<\/li>\n<li>Interact with website features, buttons, links, or downloadable content<\/li>\n<li>Use third-party booking or enquiry links made available through the website<\/li>\n<\/ul>\n<p>We may also collect information automatically through cookies, analytics tools and tracking technologies when you browse the website.<\/p>\n<h2>3. How We Use Your Information<\/h2>\n<p>We may use your information for the following purposes:<\/p>\n<ul>\n<li>Responding to enquiries and requests<\/li>\n<li>Managing bookings, reservations and service requests<\/li>\n<li>Providing information about resort facilities, venues, offers and experiences<\/li>\n<li>Improving website content, performance and user experience<\/li>\n<li>Measuring website traffic and user behaviour<\/li>\n<li>Understanding which pages, services and offers are of interest to visitors<\/li>\n<li>Supporting marketing, advertising and campaign measurement<\/li>\n<li>Managing customer service and guest communication<\/li>\n<li>Maintaining website security and functionality<\/li>\n<li>Complying with applicable legal, regulatory, operational or compliance requirements<\/li>\n<\/ul>\n<h2>4. Cookies and Tracking Technologies<\/h2>\n<p>The Dubai Creek Resort website may use cookies and similar tracking technologies to support website functionality, analytics, performance measurement, advertising and user experience.<\/p>\n<p>The website may include a cookie banner or preference centre allowing users to manage cookie choices where applicable.<\/p>\n<p>The types of cookies and tracking technologies used may include:<\/p>\n<ul>\n<li>Necessary cookies, which support core website functionality<\/li>\n<li>Functional cookies, which help remember user preferences<\/li>\n<li>Performance cookies, which help measure website performance<\/li>\n<li>Analytics cookies, which help understand website traffic and user behaviour<\/li>\n<li>Advertising cookies, which support campaign measurement and marketing activity<\/li>\n<li>Other cookies, which may support additional website features or integrations<\/li>\n<\/ul>\n<p>You may be able to manage cookie preferences through the website&#8217;s cookie banner, browser settings, or device settings.<\/p>\n<p>Disabling certain cookies may affect website functionality, reporting accuracy, personalisation, or the ability to measure campaign performance.<\/p>\n<h2>5. Analytics and Marketing Tools<\/h2>\n<p>The website may use analytics, advertising and behaviour tracking tools to understand website performance, user journeys, marketing activity and campaign results.<\/p>\n<p>These tools may include website analytics platforms, tag management tools, advertising pixels, heatmap tools, session analysis tools, and other similar technologies.<\/p>\n<p>Such tools may collect technical and behavioural information, including page views, clicks, form interactions, traffic source, device information and other website usage signals.<\/p>\n<p>Where required, the use of these tools may be subject to user consent preferences.<\/p>\n<h2>6. Sharing of Information<\/h2>\n<p>We may share personal information where necessary with trusted parties who support the operation of the website and related services.<\/p>\n<p>These may include:<\/p>\n<ul>\n<li>Website hosting and maintenance providers<\/li>\n<li>Booking and reservation platforms<\/li>\n<li>CRM or enquiry management systems<\/li>\n<li>Analytics and reporting providers<\/li>\n<li>Marketing and advertising platforms<\/li>\n<li>Email, communication or customer service tools<\/li>\n<li>Professional advisers, auditors, legal or compliance teams where required<\/li>\n<li>Authorities or regulators where required by applicable law<\/li>\n<\/ul>\n<p>We do not sell personal information to third parties.<\/p>\n<p>Where third-party platforms are used, their own privacy policies and terms may also apply.<\/p>\n<h2>7. Third-Party Links<\/h2>\n<p>The website may contain links to external websites, booking engines, maps, social media platforms, payment pages or other third-party services.<\/p>\n<p>Dubai Creek Resort is not responsible for the privacy practices, security, content, or terms of external websites.<\/p>\n<p>Users should review the privacy policies of any third-party websites they choose to access.<\/p>\n<h2>8. Data Security<\/h2>\n<p>We take reasonable technical and organisational measures to protect personal information from unauthorised access, misuse, loss, alteration, disclosure or destruction.<\/p>\n<p>However, no website, online platform, transmission method, or electronic storage system can be guaranteed as fully secure.<\/p>\n<p>Users are encouraged to take care when sharing information online.<\/p>\n<h2>9. Data Retention<\/h2>\n<p>We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including responding to enquiries, managing bookings, maintaining business records, meeting operational requirements, supporting reporting, and complying with applicable legal or regulatory obligations.<\/p>\n<p>Retention periods may vary depending on the nature of the information and the purpose for which it is used.<\/p>\n<h2>10. Your Rights<\/h2>\n<p>Depending on applicable law, you may have rights in relation to your personal information, including the right to:<\/p>\n<ul>\n<li>Request access to personal information held about you<\/li>\n<li>Request correction of inaccurate or incomplete information<\/li>\n<li>Request deletion of personal information where applicable<\/li>\n<li>Withdraw consent where processing is based on consent<\/li>\n<li>Object to certain processing activities<\/li>\n<li>Request restriction of processing in certain circumstances<\/li>\n<li>Request information about how your data is used<\/li>\n<\/ul>\n<p>To exercise any applicable rights, please contact us using the details below.<\/p>\n<h2>11. Marketing Communications<\/h2>\n<p>Where you have agreed to receive marketing communications, we may use your contact details to send updates about resort offers, experiences, events, dining, leisure activities or related services.<\/p>\n<p>You may opt out of marketing communications at any time by following the unsubscribe instructions in the communication or by contacting us directly.<\/p>\n<h2>12. International Transfers<\/h2>\n<p>Some service providers, systems, or platforms used to operate the website and related services may process information outside the country in which you are located.<\/p>\n<p>Where this occurs, reasonable steps will be taken to ensure that personal information is handled in line with applicable data protection requirements.<\/p>\n<h2>13. Children&#8217;s Privacy<\/h2>\n<p>The website is intended for general audiences and is not designed to knowingly collect personal information from children without appropriate consent from a parent or guardian.<\/p>\n<p>If you believe that a child has provided personal information through the website without appropriate consent, please contact us.<\/p>\n<h2>14. Updates to This Privacy Policy<\/h2>\n<p>We may update this Privacy Policy from time to time to reflect changes in website functionality, legal requirements, operational practices, or data protection processes.<\/p>\n<p>Any updates will be posted on this page with a revised &#8216;Last updated&#8217; date.<\/p>\n<p>Continued use of the website after updates are posted means you acknowledge the revised Privacy Policy.<\/p>\n<h2>15. Contact<\/h2>\n<p>For questions about this Privacy Policy or the handling of personal information, please contact:<\/p>\n<p><strong>Dubai Creek Resort<\/strong><br \/>\nP.O. Box 2822<br \/>\nDubai, United Arab Emirates<br \/>\nEmail: <a href=\"mailto:dubai.park@hyatt.com\">dubai.park@hyatt.com<\/a><br \/>\nPhone: <a href=\"tel:+97146021234\">+971 4602 1234<\/a><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Last updated: 23-September-2026 Dubai Creek Resort respects your privacy and is committed to protecting the personal information you share with us when using this website. This Privacy Policy explains how we may collect, use, store and protect personal information through the Dubai Creek Resort website and related digital services. 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